Effective Date: 2026-04-05
Website: https://redfix.lk
Business Name: Redfix (PVT) LTD

1. Introduction

Welcome to Redfix. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. Services

Redfix provides:

  • Mobile phone repairs
  • Micro-soldering services
  • Mobile accessories sales
  • Display replacements
  • Software services
  • Warranty services (where applicable)

All services are subject to availability and technical inspection.

3. Repair Terms

3.1 Device Inspection

All devices submitted for repair will undergo inspection before service confirmation.

3.2 Data Responsibility

Redfix (PVT) LTD is not responsible for:

  • Data loss during repair
  • Software corruption
  • Pre-existing device issues

Customers are strongly advised to back up all data before submitting their device.

3.3 Unrepairable Devices

If a device cannot be repaired:

  • Diagnostic charges may apply.
  • No refund will be given for completed diagnostic work.

4. Warranty Policy

4.1 Repair Warranty

Warranty is only valid for the specific repaired component.

Warranty periods may include:

  • 1 Month
  • 3 Months
  • 6 Months
  • 12 Months

(Depending on service type)

4.2 Warranty Does Not Cover:

  • Physical damage
  • Water damage
  • Display cracks after replacement
  • Unauthorized repair attempts
  • Power surges

Warranty is void if the device has been opened by another technician.

5. Product Sales (Accessories)

All accessory sales are subject to:

  • Manufacturer warranty (if applicable)
  • No warranty on physical damage
  • No return after 3 days unless defective

Tempered glass and protective films are non-refundable once applied.

6. Pricing

  • All prices are subject to change without prior notice.
  • Website prices may differ from in-store prices.
  • Final pricing is confirmed after device inspection.

7. Payments

We accept:

  • Cash
  • Bank transfers
  • Digital payments (if applicable)

Full payment must be completed before device release.

8. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to hack, disrupt, or damage the website
  • Copy or reproduce website content without permission

All website content is the property of Redfix (PVT) LTD.

9. Limitation of Liability

Redfix shall not be liable for:

  • Indirect or consequential damages
  • Business losses
  • Data recovery costs
  • Device failure due to manufacturer defects

Our liability is limited to the amount paid for the service.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell customer data to third parties.

11. Changes to Terms

Redfix reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page.

12. Contact Information

If you have any questions about these Terms:

Redfix (PVT) LTD
Dambulla, Sri Lanka
Email: [email protected]
Phone: +94 78 927 4648